Shipping policy

Wonder Mart Online Store Shipping Policy

Thank you for shopping with Wonder Mart. This policy explains how orders are processed, delivered and supported.

1. UAE order processing and delivery

  • Orders for delivery within the United Arab Emirates are normally processed and delivered within 2 business days after payment is confirmed.
  • Business days exclude weekends and official UAE public holidays.
  • Products that are pre-orders, made to order or require special handling may take longer. Any different timeframe will be shown on the product page or confirmed before dispatch.

Wonder Mart does not advertise an order-time cutoff. Delivery timing begins after payment confirmation and depends on correct delivery details and product availability.

2. Delivery locations and estimates

Standard UAE delivery is available to serviceable addresses shown at checkout. Remote or special-handling locations may require additional time. If an unexpected delay affects your order, our support team will assist with the latest available carrier information.

3. Shipping methods and costs

  • Free standard UAE delivery is available on orders over AED 300.
  • For orders below the free-delivery threshold, any applicable shipping charge is shown at checkout before payment.
  • Available delivery methods and charges depend on the destination, package and services available at checkout.

4. International orders

International shipping is available only when a destination and delivery method are offered at checkout. The delivery estimate displayed at checkout may vary because of courier operations or customs processing.

Customers are responsible for customs duties, import taxes or other destination-country charges where applicable. These charges are not included unless checkout states otherwise.

5. Order tracking

When your order is dispatched, tracking information is sent using the contact details provided at checkout. You can follow the carrier link or use Wonder Mart's tracking page when available.

6. Delivery details and address accuracy

Please provide a complete and accurate name, phone number and delivery address. Incorrect or incomplete details can delay delivery. If you notice an error, contact Wonder Mart as soon as possible; changes may not be possible after dispatch.

7. Delays outside our control

Courier disruptions, severe weather, public holidays, customs inspections and other events outside Wonder Mart's reasonable control may affect delivery. We will provide available tracking and support information, but carrier estimates are not guaranteed during such events.

8. Order changes and cancellations

Contact us promptly if you need to request a change or cancellation. Once an order has been prepared or dispatched, changes or cancellation may no longer be possible. Returns after delivery are handled under the Return and Refund Policy.

9. Missing or damaged deliveries

If tracking is delayed, a parcel is missing, or an item arrives damaged, contact Wonder Mart promptly with your order number and supporting details. Keep the packaging and do not discard damaged items until support provides instructions.

10. Contact us

For shipping support, contact Wonder Mart at info@wmart.ae or through WhatsApp at +971 56 443 4867.